RankShield gives you a clear, honest picture of your device's security and tells you what to do about it. This page is here to help if you have a question or run into an issue.
Email support
We reply to every message, usually within 1–2 business days.
Open RankShield and tap Activate to begin protection.
The Command Center shows your live protection score (0–1000).
The Agents tab lists the checks running on your device, each labeled with its scope.
Open Your Devices to see every device protected under your account.
Plans & subscriptions
Recon — free: protection score and core checks.
Shield — $9.99/month: 1 device, full agent platform, real-time alerts.
Fortress — $49.99/month: unlimited devices, all features.
Subscriptions are billed through your Apple Account and renew automatically unless cancelled at least 24 hours before the period ends. Manage or cancel anytime in Settings → your name → Subscriptions on your device.
Frequently asked
Do I need an account? No. RankShield works immediately — no login or email required.
What can RankShield actually check on my device? iOS limits what any app can inspect. RankShield performs the genuine on-device checks it can (jailbreak, VPN/proxy, screen-recording, biometric status, Secure Enclave, network type, and more) and clearly labels everything else as guidance. Each agent shows its scope so you always know what's a live check versus advice.
How do I protect more than one device? Install RankShield on each device signed into the same iCloud account — they link automatically. Fortress covers unlimited devices.
How do I restore a purchase? Open the plans screen and tap Restore Purchases.